First and foremost, I'd like to apologize for the fact that I didn't handle the whole logistic issue properly. There are many little things that I could have done to smoothen the process, such as promptly announcing shipping arrangement for affected parties, making explanations on the delays (which is what this write up will mainly be about) and other little details that will ease our customers' concerns. Hopefully, with this write up, most of your concerns will be lifted.
So why the delays?
Let me do a Q&A section here to answer some of the more popular questions I've been asked these days.
Q: Why is my order delayed?
A: First of all, the postal service you've paid for is HK post's standard shipping service.
Then, COVID-19, the pandemic is affecting worldwide logistic traffic, hence our local postal service is affected. Only a handful of regions are open for posting at the moment, if you are interested which regions are in service, please kindly refer to https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_942.html.
Q: Some customers have been asking, why is it that the parcel cannot go through to their region when their local postal service is perfectly fine?
A: It doesn't matter whether your local postal service is working or not, because its HK Post's discretion to decide whether they want to open the service for that region. It is also not at our power to interfere local postal service's decision on whether they want to reopen their service towards a specific region. The only thing I can do is either wait until they reopen the service or find an alternative shipping method in an attempt to replace this.
The reason why they are not opening the service to certain regions, I could only make an educated guess. Since HK is a very busy international port both airborne and seaborne, trillions of parcels are going through all kinds of courier services daily. Due to COVID-19 affecting the logistic traffic, airlines have been cut down. With less resources for airmail services, and that most of the available resources have been reserved for higher priority shipment such as EMS, economic express courier services. HK Post can only shut down certain regions' services until they consider the resources for airmailing is back to an acceptable level.